Time for Technology’s EQ to Equal its IQ | Tech News

Krettek shared her remarks Saturday at YouTube HQ at SXSW in Austin, Texas during a panel titled “The Power of Story Through the Lens of AI.”

Empathy from a machine isn’t actually possible, Krettek said, but her hope is assistants can someday achieve a kind of “empathic leap” where an assistant brings intelligence and a personality created by the Google Assistant team in a way that achieves a connection that feels more like a copilot at your side. It may not be human but it’s closer to you and more understanding than a sterile robot.

The SXSW panel took place days after Li published a New York Times op-ed about making AI that’s good for people, not just machines.


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