New Software System Snags TSB’s Online and Mobile Banking Customers | Apps & Software

Paul Pester, chief executive of TSB bank in the United Kingdom, expressed his regret Wednesday during a Parliamentary Treasury Committee inquiry into the service disruptions caused by the bank’s move to a new IT system. Pester was especially remorseful since his decision has severely damaged the bank’s reputation, infuriated tens if not hundreds of thousands of customers who could not access their bank accounts, and so far has cost Pester an “integration bonus” of at least £1.6 million, if not eventually his job.