Pos Malaysia eyes more digital services in the future

POS Malaysia Bhd is looking to expand its digital service following the successful launch of its e-insurance initiative.

channel management and customer experience group head Azmil Othman Merican said the e-insurance service is the group’s most recent initiative in providing its customers a better service experience.

“Moving forward, customers can look forward to more from the Pos Malaysia mobile app, which include financing, will, remittance and others,” Azmil said in a statement yesterday.

“With Pos Malaysia e-insurance, insurance renewal is made easy, convenient and available at any time. We will be adding more insurance providers and more insurance products soon, (so as) to offer our customers multiple options to suit their requirements,” he added.

Azmil further said digitalisation is an essential component of Pos Malaysia’s transformation strategy in enhancing operational efficiency and improving the way customers connect with the company in the current increasing technological market.

“As more customers are opting for online services through e-commerce platforms, cashless payment systems and automated customer support among others, digitalisation and innovation will be embraced as part of customers digital ecosystem and business value chain,” he said.

The postal service’s new e-insurance platform enables customers to renew their motor vehicle insurance through the Pos Malaysia mobile app.

To renew motor vehicle insurance online, customers need to provide their MyKad number, car registration number and other required information to receive their insurance premium quote.

Subsequently, they will receive their insurance policy via email after completing their payment online, which can be made via credit card, debit card, e-wallet or through the FPX online payment.

“Pos Malaysia is actively modernising our retail services through digitalisation, making transactions available both online and over the counters. This empowers customers to decide on their preferred and convenient options,” Azmil explained.

Pos Malaysia’s customers may download the Pos Malaysia mobile app from the Google Play Store (Android), Apple App Store (iOS) and Huawei AppGallery by searching for “Pos Malaysia”. Existing users must update to the latest version of the app to begin using the e-insurance service.

Besides offering online insurance renewal, the Pos Malaysia mobile app also allows customers to access new integrated features such as AskPos, Track & Trace, SendParcel, Outlet Finder, e-Consignment Note and Postcode/Address finder, among others.

Additionally, customers can use the app to pay their bills via a payment gateway that accepts popular e-wallets and FPX online payment. Pos Malaysia will provide up to 45 billers before year-end.

The mobile app’s convenience and features are popular among Pos Malaysia customers, and to date, there are close to 400,000 active users on both Android and iOS platforms, who carry out their transactions via the mobile app.

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