Security Bank taps Malaysian firm for digitalization

Corp. has tapped a -based banking automation company to transition its current branch banking management system to a state-of-the-art digital, cloud-based omni-channel platform.

Security has partnered with Consolsys as it aims to transform its branch experience and deliver world-class, differentiated BetterBanking service.

Security Bank's current tellering, lobby management and Signature Verification System (SVS) would be replaced with Mosaic Voyager, a cloud-based omni-channel delivery system that reduces inefficiencies, increases overall productivity, and provides an avenue for increased touchpoints.

“As the bank transitions from traditional to new and scalable digital cloud-based services, we will be able to service customers faster and provide them with our signature BetterBanking service powered by innovative digital banking technology. Implementing Mosaic Voyager is a key enabler as we transform our branches to deliver customer-focused differentiated experiences,” Security Bank head of enterprise technology and operations Lucose Eralil said.

The listed bank has fast-tracked its transition to the Mosaic Voyager service with a plan to complete the implementation across all its branches by the third quarter of next year.

Once fully implemented, the new comprehensive and transformative system would enhance the Security Bank's capability to provide a truly differentiated customer experience to transacting customers, enhance operational efficiency, and propel the bank forward in its digital banking transformation.

Also present during the signing ceremony for the Mosaic Voyager Branch Management System were Security Bank head of customer segmentation Patricia Tan, operations group head Tina Henson, and branch banking head Leslie Cham.

Consolsys was represented by group managing director Ahmad Oliaei, executive director Zia Madani, and sales director Jose “Joey” Maitim Jr.

The company has been providing banking automation services in Asia since 1999 with a presence in Malaysia, Philippines, Indonesia and Brunei.

This is just one of the many initiatives Security Bank is implementing as it moves closer to achieving its vision of becoming the most customer-centric bank in the Philippines.

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