Helpie – WordPress Knowledge Base Wiki Plugin | Prosyscom Tech


WordPress Wiki Plugin for Knowledge Base & Wiki websites

Key Features:

  • frontend editor
  • Wiki based Publishing Capabilities & Revision Approval System
  • User Access Restriction & Password Restriction
  • Article and Topic Listing
  • Elementor Integration

Checkout the complete list of features at the bottom.

Why is Helpie better Knowledge Base WordPress plugin

Why is Helpie better Knowledge Base WordPress plugin

Use Cases:

WordPress Knowledge Base

You can create a limited access WordPress knowledge base for your knowledge customers.

WordPress Documentation for products:

You can use Helpie to create documentations for your WordPress website. That could be a technical documentation or a documentation of your product for your end users.

WordPress Wiki websites

You can create an internal wiki for your team using Helpie WordPress Plugin.

Create a WordPress wiki website like Wikipedia using Helpie

Helpie WordPress Knowledge Base Wiki Plugin Features

  • Publishing:
    • Publishing capabilities: decide who can edit, who can publish and who can review articles
    • Revision Approval System: your reviewers can publish edits or roll back to previous revisions
  • Search:
    • Searches Title, Content, Categories, Tags
    • Partial Matching
    • Sorting is done using a prioritisation score like Google’s keyword system
  • Article Listing:
    • 10+ sorting, filtering, style options
    • Filter articles by topics
    • Sort articles by popularity, recently created, recently updated, alphabetical, etc
  • Category Listing:
    • 5+ sorting, filtering, style options
    • 4 view stles: Boxed, Boxed1, Modern, List
  • Hero Section: with style options.
  • Table of Contents:
    • Automatic Table of Contents
    • Standard, Fixed Display options
    • Options to show/hide/toggle sub-topics and articles under a topic/category
  • User Access Restriction:
    • Based on any user roles ( custom or default )
  • Password Protection: Protect topics/categories by password
  • Voting: 2 voting systems + insights based on voting
  • Insights: User, Search, Voting, Article Insights
  • Translation Ready: Support WPML, RTL
  • Compatible with the latest WordPress and all Major Themes and Plugins
  • Page Builders Integrated
  • Breadcrumbs
  • Frontend Stats: Display KB / Wiki stats in the frontend
  • 100+ settings to customise your KB
  • Widgets, Shortcodes in progress for all components
  • Frontend Editor: Add/Edit/Manage articles from the frontend
  • Article versioning: Works with WordPress Revision System for article versioning/revision system
  • Media Attachments: Attach audio, video, pdf, or any other media
  • Comments: Enable/Disable Comments
  • Responsive / Mobile Friendly
  • Drag and Drop category re-ordering
  • FontAwesome Icons included
  • Estimated Reading time
  • Fully Updated Docs
  • WordPress Multisite Supported

helpie - User Testimonial

Helpie is an intuitive Helpdesk / Knowledge Base plugin that lets you create and organize your Helpdesk / Documentation / Knowledge Base for your products and services.

More features coming soon.

Feel free to share your FEATURE SUGGESTIONS.


  1. How do I update the helpie plugin? So far the simplest way to update the plugin is to use the envato-update-plugins plugin.


Version 1.7.3 – June 8, 2018

  • Enhancement: Display sub-categories with indentation from Table of Contents
  • Enhancement: Hooks for adding Custom Post title and Post Content class
  • Enhancement: Helpie KB fully translatable and French translation ready
  • Fix: Internet Explorer not supporting Frontend Editor
  • General Bug Fixes

Version 1.7.2 – May 21, 2018

  • Enhancement: Option to allow ‘anyone’ ( even non logged in users ) to edit or publish from frontend
  • Enhancement: Option to show icons for categories instead of images
  • Enhancement: Reduced plugin file size
  • General Bug Fixes

Version 1.7.1 – May 7, 2018

  • Fix: Embed video issue
  • General Bug Fixes

Version 1.7 – April 23, 2018

  • Major Feature: Mediumesque Frontend Editor
  • Major Feature: Revision Controls
  • Major Feature: Publishing capability with approval system
  • Enhancement: Modern Table of contents
  • Fix: Boxed1 category listing not showing children after previous update
  • Fix: Bridge Theme category Page issue
  • Fix: Hero Area subtitle color not changing via settings
  • Fix: String translation in search results page

Version 1.6.3 – April 2, 2018

  • Enhancement: Children Type option for Category Listing
  • Fix: Issue with category listing custom order ( drag and drop )
  • Fix: Fixed issue with Password Protect
  • Fix: Text Width being narrow in mobile for some themes
  • Fix: Increased article listing image resolution

Version 1.6.1 – March 21, 2018

  • Enhancement: Children Type option for Category Listing
  • Fix: Issue with category listing custom order ( drag and drop )
  • Fix: Fixed issue with Password Protect
  • Fix: Text Width being narrow in mobile for some themes
  • Fix: Increased article listing image resolution

Version 1.6 – Mar 12, 2018

  • Fix: Improved Category image resolution
  • Fix: Category Page mobile layout issue
  • Fix: Search autosuggest hidden issue in Genesis
  • Fix: Added Translation strings
  • Fix: Issue with Category Listing shortcode
  • Fix: Main Page Shortcode in PHP 5.6

Version 1.5.1 – Feb 28, 2018

  • Bug fix: Fixed issue with shortcode throwing blank page error

Version 1.5.0 – Feb 27, 2018

  • Major Feature: Article Listing with filtering, sorting
  • Major Feature: Shortcode + Widget + Elementor Widget for Article Lising ( with styling )
  • Major Feature: Automatic Updates from dashboard
  • Major Enhancement: Search – Show category name, feature image, matched content with highlighting
  • General Fixes

Version 1.4.3 – Feb 12, 2018

  • Enhancement: Ability to add num_of_cols to [pauple_helpie_categories_listing] shortcode
  • Enhancement: Ability to add num_of_articles to [pauple_helpie_categories_listing] shortcode
  • Enhancement: Search Speed improvements
  • Enhancement: Hide Excerpts for Protected Categories in Search Results Pages
  • General Fixes

Version 1.4.2 – Feb 6, 2018

  • Fixed issue with updating by deleting and re-installing

Version 1.4.1 – Feb 5, 2018

  • Enhancement: Ability to set a page as Main Page
  • Fixed Issue where other sidebars were not shown
  • Fixed Search Page Restoration when deleted
  • Fixed UI issues for Bridge theme

Version 1.4.0 – Jan 29, 2018

  • Enhancement: Display number of reads for each post
  • Enhancement: Ability to Hide the name of the author in recent articles
  • Enhancement: Shortcode for statistics
  • Enhancement: Ability to change “helpdesk_category” slug
  • Enhancement: Show Table of Contents on mobile with dynamic dropdown
  • General Fixes and Improvements

Version 1.3.9 – Jan 22, 2018

  • Minor Fixes and UI Improvements

Version 1.3.8 – Jan 18, 2018

  • Main Page Fixes and Improvements

Version 1.3.7 – Jan 14, 2018

  • Performance Fixes and Improvements

Version 1.3.6 – Jan 11, 2018

  • General Fixes and Improvements

Version 1.3.5 – Jan 2, 2018

  • Bug Fix: Fixed an issue where search did not work with WPML plugin
  • Bug Fix: Password Protect modal did not work with the Categories Listing shortcode

Version 1.3.3 – Dec 14, 2017

  • Bug Fix: Fixed an issue with Divi header not shrinking
  • Bug Fix: Fix a warning in PHP 7.1 and above version

Version 1.3.2 – Dec 04, 2017

  • Bug Fix: Fixed an issue with User Access Controlled categories not showing up

Version 1.3.1 – Nov 28, 2017

  • Bug Fix: Fixed a issue with table of contents displaying duplicate articles.
  • Enhancement: New style settings to add margin-top to the Helpie modules.
  • Enhancement: New Insights – Most Viewed Pages
  • Bug Fix: Fixed an issue where sidebar did not show more than 5 articles per category

Version 1.3.0 – Nov 17, 2017

  • Bug Fix: Fixed a conflict with Memberium plugin causing live search to not appear
  • Enhancement: Ability to translate Helpie Settings input strings with WPML

Version 1.2.9 – Nov 2, 2017

  • Bug fix: Where the categories list on the main page changed order randomly
  • Bug Fix: Footer and Modal responsiveness issue in Enfold
  • Bug Fix: Custom Permalink beginning string ( like ’/blog’ ) does not affect Helpie’s CPT

Version 1.2.8 – Oct 19, 2017

  • Add option to Enable / Disabled display of “updated by”
  • Bug Fix: Line breaks disappear from article after they are added

Version 1.2.7 – Oct 5, 2017

  • Improved compatibility with Elementor WP Plugin
  • Insights Bug fixes

Version 1.2.6 – Oct 1, 2017

  • Misc Bug fixes

Version 1.2.5 – Sept 26, 2017

  • New Feature: Gradient for Welcome Area
  • New Feature: Background Image for Welcome Area
  • New Feature: Gradient + Illustration for Welcome Area
  • New Feature: Priority based Search
  • New Feature: Automatic In-Page Table of Contents
  • New Feature: Knowledge Base Stats Module
  • Update: ‘Main Page Template’ is now called ‘Main Page Category Listing Style’
  • Bug Fix: Sidebar scroll issues including scroll, sidebar width issue and highlight article issues
  • Bug Fix: Where Post pages UI style was mildly affected in the admin area

Version 1.2.4 – Sept 7, 2017

  • New Feature : Modern – New Categories List Template
  • New Feature : Recent Articles Module
  • Enhancement: You can now click Search icon to search
  • Enhancement: In Table of Contents, Highlight current article title in single page template and other improvements
  • Bug Fix : Autocomplete CSS affects global styles
  • Bug Fix : Remove ‘capitalize’ in Title text-field of “Add” / “Edit” modal
  • Bug Fix : Edit Article in Frontend – Character encoding issue
  • Bug Fix : Capitalize Issue in Categories List
  • Bug Fix : Helpie main page category Settings are reset when saving settings for the first time.
  • Bug Fix : User Access : Child term is restricted even if its parent is allowed
  • Bug Fix: Helpie Add Article Modal not working in mainpage shortcode
  • Bug Fix: Where saved settings are reset after update
  • Bug Fix: Frontend Add Media Modal issue
  • Bug Fix: Where Frontend Editor Edit modal did not show previously added tags
  • Bug Fix: Where Search auto-suggest alignment is wrong sometimes

Version 1.2.3 – Aug 25, 2017

  • New Major Feature: Frontend-editing – Add, Edit, Delete articles from front-end
  • New Feature: New categories are now automatically included ( provided they have articles )
  • New Feature: Boxed Template
  • New Feature : Show helpie_tags at the bottom of the single article page
  • Bug Fix: Fixed Encoded characters in Search auto-suggestion
  • Bug Fix: Search results page showing wrong results
  • Bug Fix: Remove all JS logs
  • Bug Fix: User Access: By default, Allow Non-Categorised article to be viewed

Version 1.2.2 – Aug 8, 2017

  • New Feature: Search now looks at ‘tags’ to return suggestions and search results
  • New Feature: Insights now shows most repeated keywords
  • Bug Fix: Fix alignment of header in /pauple_helpie/ ( archive url )
  • Bug Fix: Shortcodes fixed in Elementor, Visual Composer, Divi

Version 1.2.1 – July 27, 2017

  • Bug Fixes

Version 1.2 – July 20, 2017

  • Frontend Editing

Version 1.1 – July 13, 2017

  • New Feature: Public users ( people who don’t have login ) can now vote. Feature can be turned on / off
  • New Feature: Search box has been updated to directly go to article on clicking on suggestions
  • New Feature: You can now change the “Table of Content” to your own title
  • Bug Fix: Fixed a bug where Shortcodes which caused issues in Divi ( and possibly other page builders )

Version 1.0.9 – July 7, 2017

  • Bug Fix: Semantic.css adds body style to all pages, especially admin-section
  • Bug Fix: Multisite conflicts

Version 1.0.8 – June, 2017

  • Bug Fix: Bug Fix: Password Protect Modal Cookies behaving oddly

Version 1.0.7 – June, 2017

  • Bug Fix: Password Protect Modal behaving oddly in Avada

Version 1.0.6 – May, 2017

  • New Feature: Password Protection ( for categories )
  • New Feature: ‘Added’ and ‘Updated’ tags. Use it to mention when the version in which feature was added
  • New Feature: Auto-updates compatible with ‘envato-update-plugins’ plugin:
  • New Update: Moved Helpie Settings from under Settings menu to ‘Helpdesk’ menu
  • Bug Fix: Where when viewing a category page the main navigation gets moved to the left

Version 1.0.5 – March 5, 2017

  • New Feature: Sidebar Category toggle
  • New Feature: Order articles in the category list
  • New Feature: Limit number of articles under category in sidebar
  • New Feature: Visual Composer compatibility
  • Bug Fix: Content going into footer background in some themes.
  • Bug Fix: Show custom brand styles in single, category and search templates
  • Bug Fix: Language switching not working
  • Bug Fix: Where helpie plugin affected dashboard fonts
  • Bug Fix: Page scroll doesn’t show up in right column

Version 1.0.4 – February 10, 2017

  • New Feature: Sidebar Category toggle
  • Bug Fix: Content going into footer background in some themes.
  • Bug Fix: Show custom brand styles in single, category and search templates
  • Bug Fix: Language switching not working
  • Bug Fix: Where helpie plugin affected dashboard fonts

Version 1.0.3 – Posted January 30, 2017

  • Bug Fix: While changing settings, change some settings it returns “header already sent error”
  • Bug fix: “Undefined variable pauple_helpie_plugin_version”
  • Bug Fix: Welcome Area Style settings not applied to shortcode

Version 1.0.2

  • Bug Fixes.

Version 1.0.1 0 January 28, 2017

Style Settings:

  • Improved Russian translation, thanks to Michael Kolmanovich.

Version 1.0.0 – MAJOR RELEASE – January 23, 2017

Style Settings:

  • Change colors of primary brand color, text of welcome area
  • Search border style

Main Page Settings:

  • Change the helpdesk slug
  • Re-order category in KB main page
  • Limit the number of articles under categories using drag and drop
  • Choose number of columns

Single Page Settings:

  • Select templates like, left-sidebar, right-sidebar, no-sidebar, both-side-sidebar
  • Replace current sidebar with other registered sidebars or use both

Category Page Settings:

  • Select templates like, left-sidebar, right-sidebar, no-sidebar, both-side-sidebar
  • Replace current sidebar with other registered sidebars or use both

Version 0.4

  • Full Documentation Navigation from sidebar
  • Syntax Highlight and Copy short-code
  • Major UI Improvements
  • Loading / Interaction Animations

Version 0.3

  • Helpdesk Insights
  • Translation Ready
  • Compatibility with WordPress 4.7
  • Minor Bug fixes and UI Improvements


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