Help Lightning Raises $8m For Remote Training & Support Tech
Help Lightning’s technology works on any Android or iOS device to provide real-time support between experts and technicians through augmented reality.
Now that remote working has become the norm, businesses will likely begin to rely on more remote training and support tools to onboard staff and keep them in the loop with new technologies.
Help Lightning has developed what it describes as “virtual expertise software,” which enables remote training in a variety of industries. The platform combines its software with industry-specific expertise and a partnership approach to help enterprises remotely support customers and train or upskill employees.
The company was founded in 2016 by Bart Guthrie, a neurosurgeon at the University of Alabama who wanted to create telepresence technologies that enabled him to remotely assist with surgeries, according to TechCrunch. The company is now led by CEO, Gary York, who described the technology as “a video call on steroids” while speaking to TechCrunch.
The technology works on any Android or iOS device to provide augmented reality (AR) video support to blend two real-time video streams – one from a remote expert and another from an on-site technician.
With the latest round of funding, Help Lightning plans to scale its business and fuel enterprise virtual expertise innovations with the aim of improving field service organisations and call centre first-time fix rates.
The company said that this can extend workforce capacity and improve customer satisfaction for its client companies, which include Siemens Healthineers and Cox Communications.
York commented: “Help Lightning’s virtual expertise software plays a vital role in bringing technical expertise to settings where it’s most urgently needed. We’ve seen an extraordinary spike in demand during Covid-19 as technicians are not able to physically get to locations where their expertise is required.
“We expect the demand for virtual support to only accelerate post Covid-19 and welcome the support of Resolve Growth Partners as we aggressively scale the business.”
The company explained how some of its existing clients are using its tech. Cox Communications, which is the third-largest cable television provider in the US, is using Help Lightning’s on-site with virtual assistant technology aims to replace in-home service visits for customers.
Cox technicians will still report to a customer’s home, but rather than entering the premises, they will guide the customer through fixing their technical issues through Help Lightnings’ virtual experience software.
With Siemens Healthineers, Help Lightning is helping service experts supporting medical imaging, laboratory diagnostics, advanced therapies and other solutions for healthcare providers. Using existing mobile devices, Help Lightning allows equipment experts to virtually collaborate with on-site technicians as if they were working side by side, according to the start-up.