Shopify introduces native chat tool for e-commerce sites on the platform
Once the new feature is enabled, the chat tool will display on all pages of the merchant’s online store and is compatible with all browsers and operating systems.
Why we should care
By adding a chat function to its array of features, Shopify is giving merchants the ability to communicate with their website visitors without the added cost or extra layer of new technology.
A recent survey of more than 1,000 online shoppers by Drift and SurveyMonkey showed a top priority for shoppers is the ability to quickly communicate with a brand when there is a customer service issue. For e-commerce sites, being able to quickly resolve issues and answer questions can be the determining factor of whether or not a site visitor completes a transaction.
Shopify Chat integrates with Shopify Ping, the company’s mobile messaging app for merchants that already integrates with Facebook Messenger and Apple Business Chat. Merchants will be able to chat with customers across these platforms, including their own websites, from a single interface.