What to do if you forget your iPhone or iPad passcode

In the days of biometric authentication with Face ID and Touch ID, it can be easy to forget the passcode you set for your or . Thankfully, it is possible to gain access to an iPhone or if you forget your passcode, though you’ll likely need your Apple ID password.

How to access your iPhone or if you forgot your passcode

Method 1: Restore via iCloud

If you have Find My iPhone enabled on the iPhone or iPad in question, you can erase the device via a web browse. Note that this will remove all data from your device, though you can restore from an iCloud backup after the fact.

Here’s how to restore your iPhone or iPad via Find My iPhone.

  1. Go to iCloud.com
  2. Log in with your Apple ID
  3. Click “Find iPhone”
  4. Look for your iPhone on the map and click it
  5. Click “Erase iPhone”

Your iPhone or iPad will now be completely factory reset.

Method 2: Restore via iTunes

If you don’t have Find My iPhone enabled, or could not successfully erase via iCloud, you can also do so via iTunes.

The first step is to place your iPhone or iPad into recovery mode.

  • iPhone X or later, and iPhone 8 and iPhone 8 Plus: Press and hold the Side button and one of the volume buttons until the power off slider appears. Drag the slider to turn off. Connect to your computer while holding the Side button. Keep holding the Side button until you see the recovery-mode screen.
  • iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Power off your device. Connect to your computer while holding the Volume down button. Keep holding the Volume down button until you see the recovery-mode screen.
  • iPhone 6s or earlier, iPod touch (6th generation or earlier), or iPad with Home button: Power off your device. Connect your device to your computer while holding the Home button. Keep holding the Home button until you see the recovery-mode screen.

Once you’ve done that, iTunes (or Finder if you’re running macOS Catalina) should tell you that there “is a problem with the iPhone that requires it to be updated or restored.”

In this prompt, click “Restore” and your iPhone, iPad or iPod touch will erase all content and settings.

Once you boot back up, you can go through the iOS setup process and either setup the device as new or restore from an iCloud backup. In either scenario, you can set a new passcode for your iPhone or iPad.

Activation Lock

When your device turns back on after being restored, you’ll likely be presented with an Activation Lock screen either on the PC or Mac you used to perform the restore, or on the iOS device itself. Here is where you’ll be required to enter your Apple ID and password to gain access to your device.

You can read more about Activation Lock in Apple’s support document here.

Have you ever forgotten your iPhone or iPad passcode? How did you gain access to your device? Let us know down in the comments.

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