Malaysia airports signs SITA deal on digital opportunities

Malaysian Prime Minister Mahathir Mohamad tested new biometric passenger processing systems at the KLIA main terminal as part of its 21st anniversary celebration held recently. , the global IT provider to the air transport , and Malaysia have signed a Memorandum of Understanding (MOU) for exploring joint opportunities and collaborative innovation for Malaysia Airport’s initiatives.

As part of the celebrations, SITA’s Smart Path was showcased. It uses facial biometric ID management to automate the travel journey from check-in to boarding. Once registered, travellers need to only have their faces scanned without having to produce documents at every stage of their journey. The is designed to integrate into existing airport and airline infrastructure, including standard common-use systems, check-in kiosks, self-service gates for secure access, and boarding.

Sumesh Patel, SITA’s president for Asia-Pacific: “We are honoured to be a long-term strategic partner of Malaysia Airports and pleased to showcase Smart Path and embark on a collaborative innovation initiative at KL International Airport. We look forward to the next project with Malaysia Airports as we together to constantly seek ways to enhance service levels and elevate the customer experience at the airport.”

Malaysia’s air passenger traffic is set to grow 4.9 percent in 2019, up from 2.5 percent last year.

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