Netflix Malaysia to reduce video quality, starting March 31
A spokesperson said that customers paying to stream content in HD or UHD will still be able to view videos in those resolutions, however they may experience a “slight decrease” in picture quality.
“We have many different streams for each single title within each resolution. If you are particularly tuned into video quality, you may notice a very slight decrease in quality within each resolution,” the spokesperson said.
The measure will not affect downloads or content that viewers have downloaded to watch offline, as users will still be able view the videos in the “highest quality”, according to the spokesperson.
Since the movement control order (MCO) period came into effect on March 18, the Malaysia Internet Exchange (MyIX) stated it has recorded the highest peak for Internet traffic – 532Gbps (gigabits per second) compared to 500Gbps last year. Netflix declined to share any data on viewership trends in Malaysia during MCO.
Netflix added that the measure to reduce its bandwidth consumption is being implemented in Malaysia “proactively” and that it has not received any requests from authorities or Internet service providers (ISP).
“We just want to make sure viewers can still get the best of experience and at the same time, be responsible to reduce Internet traffic in Malaysia.”
The spokesperson added: “We will continue to check with our stakeholders such as government and ISP holders to see whether they have further feedback for us.”