PolicyStreet partners foodpanda Malaysia to digitise delivery

Malaysia-based insurance technology firm PolicyStreet has teamed up foodpanda Malaysia to partners’ insurance for better protection.

Both parties said in a statement on Tuesday that all of foodpanda Malaysia’s delivery partners classified as gig workers nationwide will be enjoying simplified insurance processes as part of PolicyStreet’s commitment to close the insurance protection gap among gig workers.

The benefit set to affect the tens of thousands of delivery partners is an extension of PolicyStreet and foodpanda Malaysia’s efforts to insure and protect delivery partners social and financial welfare, which began in 2020.

Through PolicyStreet’s latest digital solution– the Gig Workers’ Claims Portal, delivery partners can monitor their insurance coverage status, submit, and monitor their claims’ progress while on the go.

Developed to ease the insurance operations and processes, the proprietary technology can be rolled out to p-hailing companies nationwide in Malaysia and neighbouring countries such as Singapore and Australia.

“While the growth of the digital economy has made life infinitely easier for consumers, the delivery partners who power the industry bear the brunt of the risk of financial insecurity due to the industry’s protection gap,” said Lee Yen Ming, Chief Executive Officer of PolicyStreet.

By developing innovative digital solutions, and with the launch of this new solution, he hopes to work towards ensuring the digital economy will remain sustainable for the long term by protecting the social and financial welfare of gig workers.

“We understand that delivery partners are fluid in the p-hailing service provider they serve, oftentimes having to serve more than one p-hailing service provider to make ends meet,

“We are working to onboard more p-hailing service providers onto the platform so gig workers can monitor their various insurance policies from their coverages across different various employers, all from one portal,” he added.

Leading the way as a responsible employer within the gig economy space, foodpanda Malaysia is among the first p- hailing companies to adopt the technology.

Delivery partners from foodpanda Malaysia can rest assured knowing that in addition to being insured while on the job, the processes to monitor and claim have been made simple for them and their next of kin.

Malaysia is proud to collaborate with PolicyStreet in protecting our delivery partners as they carry out the arduous and sometimes dangerous task of delivering food, groceries, and other conveniences to our customers,” said Kelvin Chan, Director of
Operations for foodpanda Malaysia.

According to him, the partnership with PolicyStreet is a longstanding one, and the existence of the Gig Workers’ Claims Portal was borne out of constant collaboration and feedback from both ends.

“The parallel and symbiotic growth of PolicyStreet and foodpanda Malaysia is a paragon of the Malaysian tech ecosystem, and without them, we would not have been able to progress so far ahead in insuring our delivery partners,” he added.

PolicyStreet is an insurance technology group of companies providing cutting-edge digital insurance solutions to businesses and consumers in Southeast Asia and Australia.

The firm works directly with over 40 life, general, and takaful providers globally to offer a comprehensive range of products and services.

is a subsidiary of Delivery Hero, a global leader of the food delivery industry. It is a leading delivery platform in Asia Pacific dedicated to bringing consumers a wide range of food, groceries and more, quickly and conveniently.

Powered by technology and operational excellence, foodpanda is spearheading the growth of quick-commerce (q-commerce) across the region with its network of retail partners, as well as pandamart cloud stores to provide more on-demand options beyond the millions of food delivery options.

The firm operates in more than 300 cities across 11 markets in Asia Pacific – Singapore, Hong Kong, Thailand, Malaysia, Pakistan, Taiwan, Philippines, Bangladesh, Laos, Cambodia, and Myanmar.

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