Unique consumer behaviour trends in Malaysia during the 2018 Singles’ Day sale | Digital Asia
The online shopping festival has gained much attention in Malaysia this year as we saw various e-commerce players promoting attractive and extravagant promotions
The Singles’ Day sale, also known as the 11.11 Sale, obtained worldwide attention as Alibaba Group announced its achievement of US$30 billion in gross merchandise value (GMV). The e-commerce giant achieved a higher GMV as compared to its previous year at US$25 billion, although it garnered a lower growth rate.
The online shopping festival has gained much attention in Malaysia this year as we saw various e-commerce players promoting attractive and extravagant promotions.
As such, we conducted an analysis to find out how the 11.11 Sale influenced consumer behaviour and share insights on how businesses can better prepare themselves for future sale events.
During Singles’ Day, there was a 47% increase in online traffic on 11 November when compared with a similar period in the previous month. Interestingly, consumers began searching for deals as early as 9:00 PM on 10 November, a day before Singles’ Day. This is significant as consumers in 2017 only began searching for 11.11 Sale deals after 11.00pm.
The increased interest in the sale was influenced by the extravagant campaigns organised by various e-commerce players to promote Singles’ day. One such example was Lazada, who organised a star-studded live event to launch its sales campaign. This was similar for other e-commerce players such as Shopee, 11street, FashionValet and others who organised their own 11.11 Sale campaigns as well.
In addition to this, various e-commerce platforms have been encouraging consumers to save their preferred products and deals in their online shopping cart prior to Singles’ Day. As such, this has influenced consumers to shop online much earlier in order to secure their orders.
Similar as the previous year, online traffic grew exponentially at 12.00am on 11 November. Online traffic increased by 86% at midnight when compared to a similar period in the previous month. The big growth in online traffic was evident as major players such as Lazada, Shopee, and 11street experienced issues with its payment gateway from midnight onwards.
Leveraging consumers’ last-minute shopping trend
According to the whitepaper the State of E-commerce, online traffic during the weekends are usually lower when compared to weekdays. This was not the case for Singles’ Day when online traffic grew exponentially on Sunday, 11 November.
Also read: Alibaba launches China’s biggest robotic warehouse ahead of Singles Day
In the morning of the sale day, consumers began searching for deals as early as 8:00 in the morning. Online traffic was significantly higher throughout the day and reached its peak at 8:00 in the evening. This a unique trend in 2018 because online traffic in the previous year was more stable at 8.00pm.
This trend was probably influenced by the increased number of promotions which were offered at specific timings. For example, merchants such as Lelong and 11street organised live shows or flash deals at the certain time of the day to promote a specific product, category, or brand.
One similar trend continued from the previous year was that consumers are avid last-minute shoppers. This was evident as there was a rapid rise in online traffic between 8:00 PM and 12 midnight, indicating that consumers are shopping for last-minute 11.11 Sale deals.
The Most Popular Search Queries with the Keyword ‘promotion’
Popular keywords searched on Google prior to and during the 11.11 Sale were airline, supermarket, food and beverage promotions. 46% of the most popular keywords were airline related promotions. The most searched airline keywords during the Singles’ Day period were brand names like ‘airasia’, ‘malindo air’, and ‘malaysia airlines’.
Keywords related to supermarket deals were popular as well such as ‘aeon big’, ‘tesco’, ‘giant’, and ‘econsave’. As for food and beverage deals, consumers were searching for ‘secret recipe’, ‘starbucks’ and ‘sukiya’ and ‘kfc’.
The hourly traffic of iPrice Malaysia’s online visitors recorded on 10, 11, 12 November and 13, 14, 15 October were obtained from Google Analytics.
Data on the most popular search queries with the keyword ‘promotion’ was obtained from Google Trends between 4-11 November 2018 in Malaysia.