Outage Hits Facebook, WhatsApp, Instagram Users
The three apps – which are all owned by Facebook, and run on shared infrastructure – all completely stopped working shortly before 5pm. Other products that are part of the same family of apps, such as Facebook Workplace, also stopped working.
Visitors to the Facebook website simply saw an error page or a message that their browser could not connect. The WhatsApp and Instagram apps continued to work, but did not show new content, including any messages sent or received during the problems.
According to DownDetector, the issues started at around 16.44 BST (11.44 ET), and are affecting users globally. Soon after the first report came through, the hashtag #facebookdown was trending on Twitter, with users worldwide reporting issues connecting.
Tens of thousands of WhatsApp users reported issues using the global instant messaging service while Mark Zuckerberg’s social giant Facebook has also been struggling, with tens of thousands of users also reporting issues there. Messenger and Instagram, which are also owned by Facebook, are also down.
Users attempting to access Facebook are being shown a message saying the site ‘can’t be reached’, while sister site Instagram is currently displaying a ‘5xx Server Error.’ The mobile apps for the platforms are also down and failing to load new content. WhatsApp Web, the desktop version of the messaging app, is currently showing a ‘Computer not connected’ message.
Facebook’s communications executive Andy Stone has tweeted this afternoon to say the social media giant is aware of the current issues and is “working to get things back to normal.”
“We’re aware that some people are having trouble accessing our apps and products,” he wrote on Twitter. “We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience.”
The official Twitter account for the Facebook App has put out the same message as Mr Stone. Representatives for Instagram and WhatsApp are yet to issue any further update on their outages.
No indication of when the issues will be fixed
There is currently no indication as to when the current issues affecting WhatsApp, Facebook and Instagram will be fixed.
Facebook’s communications executive Andy Stone has said the company, which owns all three platforms, as well as the Messenger app, was “working to get things back to normal as quickly as possible.”
WhatsApp confirms outage, says it’s working to resolve the issue
WhatsApp’s official Twitter account has confirmed the messaging platform’s current issues, echoing Facebook in saying it is working to resolve the problem.
When was the last major Facebook outage?
With so many users affected, it’s worth looking at what normally happens when there is a major social media outage.
In March 2019, Facebook, Instagram and WhatsApp all went down, not returning until a whole 14 hours later. On that occasion, it was more than 24 hours before Facebook gave the all clear confirming its services had completely returned to normal.
Despite the massive outage, the company was short and sweet in its explanation, attributing the downtime to a “server configuration change.”
Nearly 60,000 people reporting Facebook outage
Almost 60,000 people have now reported the Facebook outage on Downdetector, which tracks outages by collating status reports from a series of sources.
Similar numbers are being reported on Instagram, while around 30,000 reports of problems with WhatsApp are being reported.