customer

Microsoft Sales Copilot has been at the forefront of revolutionizing the sales experience, seamlessly integrating into daily tools across Microsoft 365 and…

Apple will no longer provide customer support on X (formerly Twitter), direct message to apple support account will display link to Apple’s website.

Today, we discuss the link between website design and customer retention. Learn how different web design elements affect your users.

Twilio intends to acquire customer data startup Segment for between $3 and $4 billion. Forbes broke the story on Friday night, reporting a price tag of $3.2…

SINGAPORE: A tech support employee for a Malaysian subsidiary of Singtel retrieved unauthorised billing information belonging to Singtel customers…

Premom, one of the top pregnancy apps on both Android and Google Play, bills itself as a method of helping you “get pregnant quickly and naturally.” It…

Artificial intelligence (AI) as intermediary is among the most popular tools in customer support, with businesses frequently dispatching software bots…

For years, financial technology (fintech) companies have used screen-scraping to retrieve customers’ financial data with their consent. Think lenders,…

Microsoft on Wednesday said it conducted an investigation into a security breach of one of its customer databases and found records could have been exposed…

If you have ever contacted Microsoft for support in the past 14 years, your technical query, along with some personally identifiable information might have…