customer

Attracting new customers is a top priority for retailers, and customer acquisition costs have risen with the increase in budgets and demand. Oracle Retail has…

Ask any business leader and they will stress why exceptional customer experience (CX) is the top priority for any business in any industry domain. While…

New cloud-based game platforms like Google Stadia and Apple Arcade are potentially great for gamers, offering on-demand, download-free, anytime, anywhere…

SPENDING on technology products is soaring across the world with companies spending billions on artificial intelligence, the internet of things, and other new…

The electronic payment service Yandex.Money will re-issue the cards of its customers, the data of which users stored on one of the hacked servers. Earlier, one…

As Facebook prepares to launch its new cryptocurrency Libra in 2020, it’s putting the pieces in place to help it run. In one of the latest developments, it has…

It’s why AirAsia has a Chief Customer Happiness Officer (CCHO) Adam Geneave who oversees the airline’s customer happiness teams including all voice and digital…

Fintech startup Revolut has been growing like crazy and now has 6 million customers. The company has to scale its support team accordingly. That’s why Revolut…

CUSTOMER loyalty isn’t easy to get, especially in an age where e-commerce and price comparison apps have caused customers to get sensitive about price,…

As businesses use an increasing variety of marketing software solutions, the goal around collecting all of that data is to improve customer experience. Simon…