customer

Ada is on a mission to build chatbots powered by artificial intelligence. The company today is announcing a $19 million Series A that will go far in helping…

 In swinging open the doors of the data centre, a new market reality is emerging across Asia.Battered, bruised and blind-sided by new and emerging…

Chatbots and other AI-based tools have firmly found footing in the world of customer service, used either to augment or completely replace the role of a human…

Emotional intelligence is an essential skill in the customer service functions with the productivity and efficiency of the role is directly tied to the…

Zoho has added AI and analytics features to its CRM suite, part of a drive by the company to unify its sales, marketing and customer support apps.…

Artificial intelligence (AI) is already revolutionizing the way business gets done, particularly impacting the customer journey, according to a Wednesday…

Cutting-edge companies are turning to artificial intelligence and machine learning to transform how they interact with customers, strengthening those…

  Insurance companies are like the late Rodney Dangerfield: They get no respect. After all, insurance is only truly appreciated in the event of a…

Digital Asia News UpdateThe Southeast Asia online-ride hailing service Grab has jointly announced a strategic partnership with Microsoft Corp. The…

Trendy news on Computing Technology Hacked Japanese cryptocurrency exchange Zaif has announced an official plan to provide financial support for affected…